Resort Rules and Policies
![Salt Water Lazy River Noo View](https://stillwaterrvresort.com/wp-content/uploads/2024/04/Salt-Water-Lazy-River-Noo-View.jpg)
Day Reservation Policy
You must rent a site for the day and check in with the office. Access to the water amenities comes with your rented site. Please call 903-483-4414 for pricing, more information, or to reserve a spot.
Payment
As of April 1st, 2023, Stillwater is a cashless resort. All purchases must be made through credit / debit card.
Payment is 50% of the total due at the time of booking, and the remaining balance is due 30 days prior to arrival. There is a $350 refundable deposit for the Camp House and RV rentals. Discounts for military, first responders, and law enforcement will be given at check-in with proof of valid ID. Discounts can be used toward purchases at the resort or issued in the form of a camp credit. A resort credit will be issued for early departures. Valid for one year.
Cancellation Policy
Reservations canceled within 72 hours of the arrival date:
Will forfeit entire stay cost.Reservations canceled before 72 hours of the arrival date:
May obtain a credit good for a year from cancellation date or a refund minus a $35 service fee.- For monthly RV site reservations canceled 30 or more days from the arrival date:
For guests canceling a month-long (or more) RV site reservation 30+ days from the arrival date, you may choose between a camp credit valid for 1 full year after issued, or a cash refund (minus a $500 extended-stay cancellation fee).
*****Credit card and booking fees are non-refundable
- Reservations canceled prior to 30 days of the arrival date:
A full refund will be issued, including the booking and credit card fee. - Reservations canceled within 30 days of the arrival date:
A $35 cancellation fee will be charged. - Reservations canceled prior to 72 hours of the arrival date:
A camp credit will be issued for a future stay, valid for 1 full year after issued. - Reservations canceled within 72 hours of the arrival date:
A camp credit will be issued for a future stay, valid for 1 full year after issued. - For monthly RV site reservations canceled 30 or more days from the arrival date:
For guests canceling a month-long (or more) RV site reservation 30+ days from the arrival date, you may choose between a camp credit valid for 1 full year after issued, or a cash refund (minus a $500 extended-stay cancellation fee).
*****Credit card and booking fees are non-refundable
Check-in & Check-out
RV SITES
- Check-in is 1:30 PM
- Check-out is 11:30 AM
CAMP-HOUSE & RV RENTALS
- Check in is 4PM
- Check out is 11AM
Each guest must check-in at the front office upon arrival. All guests will be escorted to their site after check in during business hours. All after hours arrivals MUST check-in at the office by 10:00 am the following day. Reservations will not be held after 11:00 am on the morning AFTER the scheduled arrival date, and the site will be released with no refund issued.
Amenities Hours
BRANDED IRON SALOON (Kitchen Hours)
- Mon – Weds: 12pm – 6pm
- Thurs: 2pm – 9pm
- Fri & Sat: 11am – 10pm
- Sun: 11am – 6pm
SWIM UP BAR AND FRONT BAR
- Mon – Weds: 12pm – 6pm
- Thurs: 2pm – 10pm
- Fri & Sat: 11am – 11pm
- Sun: 11am – 6pm
FRONT OFFICE / RESORT STORE
- Mon – Weds: 9am – 5pm
- Thurs: 9am – 8pm
- Fri & Sat: 8am – 10pm
- Sun: 8am – 5pm
Permitted Occupants & Wristbands
Reservation includes 4 guests per site; there will be an additional fee of $10 per person, per night, for the duration of the reservation date.
Sites MUST be occupied by an RV.
Maximum 8 guests per site. Campsite must be reserved and occupied by a person 21 years of age or older. Parent/Legal Guardians are responsible for all children under the age of 16 at all times.
While on resort property, assigned individual wristbands are required to be worn by registered guests at all times, no exceptions.
Pool Rules
NO OUTSIDE FOOD OR ALCOHOLIC BEVERAGES ALLOWED (WE APOLOGIZE FOR THE INCONVENIENCE THIS IS A TABC RULE)
No outside alcoholic beverages allowed.
No coolers or personal cups.
No pets allowed in pool area.
No tubes allowed in the pools.
For your convenience we offer poolside service. Please understand, for this service we charge a gratuity of 20%. You are welcome to place your order in the club house with no additional fee.
MANAGEMENT RESERVES THE RIGHT TO DENY USE OF THE POOLS TO ANYONE AT ANYTIME
Wibit (Floating Lake Obstacle Course) Rules
- Beginning Monday 8/7 the Wibit will only be open Saturdays and Sundays
- All guests must wear a life jacket at all times-no exceptions.
- Only use during official opening hours after registration with the attendant.
- Guest must show proper wristbands to attendant before entering.
- Only use when attendant is present.
- Do not use in darkness.
- Do not jump from high points onto other objects or people.
- No diving or sliding headfirst.
- Do not dive underneath the Wibit.
- No smoking.
- No access after consuming alcohol or drugs.
- No food or drink on the floating playground.
- Remove watches, jewelry, keys, or other sharp objects before entering.
- For safety reasons, do not access if you are pregnant.
- No access to children under the age of 6 years.
- No access to people shorter than 3 foot 7 inches.
- Ensure there are no people or objects in the water before jumping from any area of the floating playground.
- Do not ingest lake water.
- Attendant may expel people who endanger their own safety or that of others.
- Guest must rinse off after exiting Wibit pond to enter pool area.
- Everyone must exit Wibit pond immediately after the first sound of thunder or visible lightning. No refunds for inclement weather closings.
- Failure to comply with any set forth rules will result in expulsion from Wibit pond with no refund.
- Anyone caught in the Wibit pond during non-operational hours will be subject to removal from the resort.
Holiday and Weekend Reservations
A 2-night minimum is required during weekends. 3-night minimum is required for Memorial Day and Labor Day reservations. 4-night minimum is required for 4th of July reservations.
Site Locations & RV Specifications
Campers are responsible for the cleanliness of their campsite.
Portable or inflatable swimming pools, clothes lines, fireworks, tents are prohibited.
Site numbers are subject to change prior to arrival unless a site lock fee was paid with your reservation.
Tents/Pop-up campers/truck campers are not allowed. We also do not allow “conversion” types of vehicles (school bus conversions, etc).
Only one camping unit is allowed at the designated campsite.
All RVs must be self-contained (has a bathroom and tank system for holding water) to occupy a site.
All RVs over 10 years old must have prior approval before reservation will be accepted. Current photos of all four sides of the unit can be sent via email to [email protected]. Approval is at the discretion of management.
- The following are examples of unacceptable RV exterior conditions (including but not limited to):
- Excessive faded paint and or decals.
- Dents and noticeable other damage.
- Torn or ripped awnings.
- Non factory equipped AC units. (Window units)
- Excessive rust and or dirt.
Amenities & Facilities
Please remember that all amenities are on a seasonal and weather dependent basis that may have limited hours during the spring and fall. We reserve the right to close any facilities at our discretion without prior notice. Please refer to posted rules and regulations throughout the property for additional information on our amenities. Specific locations require guests to display their property-issued wristband to access amenities.
No outside food or beverages are allowed at pools/lazy river.
Glass containers are strictly prohibited within common areas of the resort.
Swimming in any water other than the pools/lazy river and Wibit pond is not allowed.
Quite Hours
Quiet hours are from 11PM-8AM. During quiet hours there is no loud talking, loud radios, loud televisions, or other loud noises allowed. The use of generators is also prohibited. We do enforce a curfew-anyone under the age of 18 years of age may not leave their site after 11PM except to go to and from the bathhouse facilities and/or there is a Stillwater sponsored special event.
Respect Your Neighbor
Please be considerate of your neighbors’ privacy and space. Music that is audible beyond the immediate vicinity of the site is prohibited. Do not walk on, or pass through, the site of another guest. Refrain from any inappropriate language and actions with respect to race, religion, sexual orientation, and politics. The presence of any controversial language, actions, visuals, or symbols that may be deemed offensive or inappropriate (i.e. confederate flag, swastika, racial slurs, ect.) will not be permitted on our property.
Smoking & Alcohol
Smoking is permitted in designated areas only and at campsites with proper disposal of butts. There is no smoking allowed in the camphouse. Alcohol is permitted by legal drinking age adults at your site or rental. Due to TABC guidelines and in accordance with our TABC license, guests may not bring alcoholic beverages within the common areas or amenities of the resort. Guests 21 years of age and older, will be able to purchase alcoholic beverages in these areas.
Picnic Tables & Fire Pits
Each site is provided with one picnic table. Picnic tables are to remain on the concrete pad and not moved for any reason.
With the exception of portable, self-contained, stainless steel wood burning stoves (management approved); no fires at campsites. The resort provides communal fire pits in various locations on the property. Never leave a fire unattended. County bans may occur and will be posted at the office.
Pets
- All pets must be kept on a leash unless inside the dog park.
- Guests with pets must clean up after them, no exceptions.
- No pet pens are allowed.
- Pets are not permitted in any buildings, pools, or beach areas.
- Pet waste must be picked up and disposed of properly.
- Maximum leash length not to exceed 6 feet.
- No pets allowed for camp house or RV rentals.
- Pets are the responsibility of the owner.
- Management reserves the right to restrict disruptive or aggressive pets.
- Upon check-in, please notify the office of your pets if you have not already added them to your reservation during the booking process.
Garbage
Trash pick-up is provided daily. Leave trash bags visible near the road by 9AM. Please DO NOT leave trash out overnight.
Sewer Hookup
All sewer hoses must be undamaged, and sewer connections must be tight. Replacement sewer hoses and sewer donuts can be purchased at the camp store.
Waste Water
The discharge of any waste water (septic or gray water) is strictly prohibited. Violators will be subject to a fine and possible eviction from the property. Formaldehyde products are not permitted.
Vehicles, Parking, Resort Roads & Speed Limit
Speed limit of 5mph is strictly enforced. Failure to obey speed limits may result in removal from the property without a refund.
The use of electric or gas-powered play vehicles (UTVs & ATVs), other than electric golf carts, is prohibited.
No driving or parking on grass areas.
Washing of vehicles and campers is not allowed on the property.
Bikes & Transportation
In addition to following local regulations, we recommend that all riders wear a helmet while riding a bicycle. Bike riders must obey the same rules of the road as motor vehicles. When operating a bike after sunset, you must have a light on both the front and back of the bike. These lights may be purchased from the camp store.
Motorized items such as drones, motorbikes, hoverboards and similar motorized recreational items are prohibited.
Bikes must be back at the campsite before quiet hours (11PM).
Bikes/scooters are not allowed in any common areas or pool area.
Golf Cart Rentals
All guests renting golf carts will be required to sign the Stillwater Golf Cart Agreement at check in.
- Golf carts are to be used on Stillwater roads only and may not exceed the posted speed limit. Sidewalk and off-road use is prohibited. Resort owned golf carts will not be permitted to be driven off the property for any reason.
- For golf cart rentals there is a 2 day minimum on weekends/3 day minimum on holiday weekends.
- Operators of golf carts must adhere to all applicable state laws.
- Operators of golf carts must possess a valid driver’s license.
- Occupancy may not exceed limits set by the manufacturer.
- Operators and passengers must remain seated while the vehicle is in motion.
- No one may sit in the lap of the operator or a passenger.
- Golf carts must be equipped with functional headlights and taillights to be operated at night.
- Any damage caused during the rental period is the responsibility of renter.
- Operation of golf carts while consuming or under the influence of alcohol, marijuana or illicit drugs is strictly prohibited.
The resort manager, or representative may, at their discretion, cause the removal or limit the stay of persons or vehicles causing any disturbance or in any way creating a nuisance.
Guest-owned Golf Carts
Personal golf carts must be in excellent mechanical and exterior condition. Email current pictures to [email protected] for approval prior to reservation.
Personal golf carts must be registered with the front office at check in. There will be a $10 daily fee.
All guests using personal golf carts will be required to sign the Stillwater Golf Cart Agreement at check in.
Guests using their own golf carts are required to adhere to the same rules as golf cart renters.
- Golf carts are to be used on Stillwater roads only and may not exceed the posted speed limit. Sidewalk and off-road use is prohibited.
- Operators of golf carts must adhere to all applicable state laws.
- Operators of golf carts must possess a valid driver’s license.
- Occupancy may not exceed limits set by the manufacturer.
- Operators and passengers must remain seated while the vehicle is in motion.
- No one may sit in the lap of the operator or a passenger.
- Golf carts must be equipped with functional headlights and taillights to be operated at night.
- Golf carts must be back at the designated campsite by the beginning of quiet hours—11PM.
- Operation of golf carts while consuming or under the influence of alcohol, marijuana or illicit drugs is strictly prohibited.
Fireworks
The use of fireworks, including sparklers and explosives of any kind, are not permitted under any circumstances. Anyone caught with fireworks may be asked to leave the premises without a refund.
Firearms & Weapons
Guests must obey all federal, state and local laws regarding the ownership and possession of firearms and weapons. Firearms and weapons are not permitted in any building or common areas of the resort. If firearms or weapons are brought onto the property they must remain locked in your camper or vehicle. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited. Failure to comply with this policy may result in removal from the property without a refund.
Emergency
Dial 911 in case of an emergency.